General Refund Policy
Theka Coffee has different products and its refund policy is differently guided based on the nature of the request and use cases.
For any franchise based transaction, refunds are approved and initiated by the Business Development Team. On general basis, you are eligible for refund prior to agreement signing only.
For bottled coffees bought from our kiosks or cafes, upon delivery of damaged products, you can ask the concerned kiosk or cafe representative to exchange it. Not having the possibility to exchange it, you can request a refund, for any vague reasons behind the request the concerned kiosk or cafe representative will take the final decision.
If anything is unclear or you have more questions feel free to contact our customer support team at firstname.lastname@example.org